Hari ini aku happy. Hatiku begitu berbunga-bunga. Sebabnya, esok orang yang jauh di mata akan ada terpampang di depan mata...yeaahooooooo..!!
Kerana happy punya pasal, aku akan berikan sesuatu yang aku kira amat berharga dan diperlukan oleh bekas staff aku iaitu template Business Continuity Plan (BCP). Cuma aku akan bagi rangka sahaja. Daging, urat, lelemak dan kulit kena lah cari dan tambah sendiri...hehehe.
Ni haa dia...!
A. Table of Contents
B. STATEMENT OF MISSION
What objectives do you wish to accomplish? Be specific
C. MANAGEMENT ENDORSEMENT LETTER
You must gain management endorsement to have a successful plan
D. Part I - STANDARD DISASTER RECOVERY POLICIES
1. Introduction
a. The full scope and objectives of the plan
b. Project background description
2. Establish Key Personnel and Form Emergency Teams
a. EMT - Emergency Management Team (Including HR)
b. DAT - Damage Assessment Team (Including Security)
c. SMT - Senior Management Team
d. BURs - Business Unit Representatives
3. Form / Negotiate Joint-Powers Agreements
e. External Vendor Contacts, Agencies , & Community Reps
1. Upstream and Downstream Suppliers
2. Police, Fire, EMTs, Public Health
3. Police, CDC, and other Government Agencies
4. Assign Damage, Emergency and Other Team Responsibilities
a. SMT - Senior Management Team
b. EMT - Emergency Management Team (Including HR)
c. DAT - Damage Assessment Team
d. Various Business Unit Team &/or Union Leaders
e. Key Emergency Contacts
1. Fire, Police, Medical
2. Suppliers / Vendors
3. CDC, Public Health, etc.
5. Internal and External Risk Analysis
a. Internal Risks (Natural and Man-made)
b. External Risks (Natural and Man-made)
c. IT and Physical Security Risks
d. Employee / Family / Community Risks (Including Bio-Chem)
6. Define Various Disaster Possibilities
a. Disaster Types (Natural & Man-made)
b. Projected / Anticipated Losses
1.Severity (Consider Bio Epidemic)
2. Overall Impact (Consider Govt.-imposed Quarantine)
7. Business Impact Analysis (BIA)
a. Business Unit Operations
b. Information Systems /Telecommunications
c. Physical and Human Infrastructure
d. Home Office / Regional & Satellite Operations
8 Disaster Mitigation Programs / Security Analysis
a. Standard Operational Analysis
b. Special Mitigation Programs for Staff / Families / Community
9. Disaster Mitigation, Recovery and Relocation Strategies
a. Specific Type Event Mitigation (Include Bio-Chem)
b. Critical Information Recovery Process
c. Employee, Operations Relocation Process (Include Bio-Chem)
1. Hot or Cold Sites
2. Mirroring IT operations
3. Home-office Options, etc.
a. Consider "Shelter-in-Place" Possibilities
1. On-Site / Off-Site
2. Govt. Commandered Facilities (for Bio-event)
d. Health exams / physical exams (if necessary for Bio-event)
1. Include Exec and Staff Travel Overseas
2. Include Temp and Loaned Employees
e. Business Recovery/Continuity Activities (Include Bio-Chem)
1. Consider Home-office / Supplies benefits
2. Consider Wireless Laptops and Various Comm Devices
10. Employee and Community Awareness and Training Programs
a. Meetings / Workshops for Employees, Families, Community
b. Emergency Team Training (Include C.E.R.T. program)
c. Employee Training Programs
d. Other Training Activities (Include C.E.R.T. program for Community)
11. Disaster Response and Recovery Programs (Including Restoration)
a. Immediate Crisis Response Programs (Include Employees, Families, Community)
1. Determine Employee / Families Condition
2. Joint-powers Govt. / Private Agency Contacts
3. Initiate Insurance Followup / Coverage
4. Creditor Contacts
5. Employee Disaster Benefits / Supplies
6. Community Contact and Assistance
b. Internal / External Damage Assessment Programs
c. Prioritize Salvage and Cleanup Needs
1. Consider possible decontamination (from Bio-Chem)
d. Immediate to Long-Term Recovery Operations
1. Vendor / Supplier / Customer Contacts
2. Maintain or Reestablish Web Presence
e. Facility / Equipment Restoration Programs
12. Documentation and Update Schedule for the Plan
a. Policies / Procedures / Forms for Documentation
b. Required Documentation Format for Company and Agencies
c. Update Authority / Requirements / Timing /
13. Distribution List & Policies / Procedures (Consider Proprietary Confidentiality)
a. Distribution Policies
b. Distribution Procedures
14. BCP Testing Schedule
a. Testing Polices / Procedures
b. Calendar
15. Plan Maintenance Policies and Schedule
a. Policies and Procedures to Maintain BCP
b. Updating / Maintenance Calendar
16. Budget and Funding Procedures
a. Policies and Procedures
b. BC Plan Budgeting / Controls
c. Financial Records
17. Key Records, Assets, and Other Inventory
a. IT / Mission Critical Data (Include Web Presence for Customer/Vendor Contact)
b. Paper vs. Digital Data / Records
c. Communication Networks / Systems
1. Consider Wireless and Walkie-Talkies for Human Rescue
and/or Asset Coordination
2. Consider "Carrier-class" Communications Outsourcing
a. Employee / Families / Community Notification
b. Key Customer / Vendor / Supplier Notification
d. Security and Building Infrastructure
e. Key Customer Lists / Data
f. Mission-Critical Machinery
18. Inventory Needs
a. Create "emergency stock" levels or maintain just-in-time levels
b. Determine automated / robotic vs. human input / control
19. Furniture, Office Equipment
a. Recovery vs. Restoration
b. Decontamination
20. Office vs. Manufacturing / Warehouse Space
a. Recovery vs. Restoration
b. Decontamination
21. Insurance Needs
a. Human and Physical Infrastruture
b. Workman's Comp
21. Recovery of Voice, Data, and Other IT Systems
a. Data vs. Tele-Communications Recovery Questions / Solutions
b. Physical Comm-Equipment Infrastructure Recovery Questions / Solutions
d. Unique Comm-System Recovery Questions / Solutions
E. PART II - RESPONSE / RECOVERY& RESTORATION NEEDS
1. Introduction
2. Emergency Teams and Key Employee Responsibilities
3. Planned / Anticipated Response and Recovery Strategies / Guidelines
4. Emergency Declaration Guidelines
a. Staff Members Authorized to Declare a Disaster
1. Include at Least 3 Tiers
b. Criterion for Disaster Declaration
5. Expected Recovery Time-Frames (hours to days)
a. 1-3 Hours From Notification (Immediate Priority)
b. 4-12 Hours From Notification (Mid-level Priority)
c. 13-24 Hours After Being Notified
d. 25-72 Plus Hours After Being Notified
1. Consider Bio-Chem Quarantine That Could Heavily Affect Human Infrastructure / Productivity / Customer Service
6. Specific Actions / Responsibilities For Disaster Response
a. Initial Assessment of Disaster / Damage
b. Crisis Management in Place (Emergency Operations Center)
c. Employee Evacuation or Shelter-in-Place
d. Assess Physical Infrastructure Damage
e. Mitigation of Circumstances
f. Prioritize Response
g. Additional Response
1. Families / Community Assistance
2. Disaster Supplies Distribution
7. Specific Response for Disaster Recovery Activities
a. Prioritization of Response / Strategies Enacted
b. Telecomm & IT Systems Recovery Response
c. Staff Shelter-in-Place / Quarantine / Relocation and/or Reactivation Response
d. Reactivate Business Process According to Set Priorities / Available Resources
e. Recovery of Business Units (prioritized by Recovery Plan Stratagies)
f. Cut Losses Decision Time
8. Specific Recovery Actions - Restoration of Infrastructure
a. Prioritize Response
b. Restore Business Units Process
c. Reactivate Communications / IT / Web Systems
d. Employees Allowed to Return to Facilities (or Not)
e. Business Unit Restoration Plans (based on Restoration Activities)
9. Post-Recovery Activities
a. Review BCP (Plan vs. Actuality)
b. Update BCP (Based on Lessons Learned or New Information)
F. Appendices
1. Disaster Emergency Teams
2. Disaster Recovery Teams
3. Key Suppliers / Vendors
4. Communications Service Provider and Outsourcing
5. Disaster Supply Houses
6. Insurance Policies and Brokers
7. Creditor Contacts
8. Key Valuable Customers / Clients
9. Special Emergency Forms for Human / Physical Infrastructure
10. Restoration / Recovery Support Agreements
11. Disaster Supply Checklists
12. Joint-Cooperative Agency and Private-sector Agreements
13. Glossary / BCP Terms
Sebenarnya juga aku rasa terpanggil ingin membantu bekas staff aku itu yang bertarung mengekalkan jawatannya kerana dihimpit oleh lalang-lalang yang semakin menggatal dan meninggi. Lagi pula beliau pernah beberapa kali meminta template dariku, cuma aku perlu memilih masa yang sesuai.
Kenapa pula aku sanggup memaparkannya di blog ini. Main reason is that lalang-lalang itu sudah tentu tidak akan membaca blog aku ini. Ye lah kan, mereka itu orang yang hebat-hebat dan tahu segala perkara dan sudah tentu tidak akan mengambil apa-apa maklumat dari blog aku yang tiada value ini...hmmmm.
So, bro...gunakanlah template tersebut sebaik mungkin.
Sekarang ini aku cuma ingin lekas-lekas masuk tidur kerana tidak sabar menunggu hari esok..ish..ish..ish...
Ohhhhhhh....happynya aku!!
Sekian.
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